FAQ - Frequently Asked Questions
This list of frequently asked questions provides answers to the most important questions concerning the IZB.
How do I get to the exhibition grounds?
The address of the IZB exhibition grounds, which can be entered into a navigation device, is as follows:
Allerpark (Oebisfelder Strasse)
38448 Wolfsburg, Germany
You can find detailed information on how to find us and an access map under travel information.
Where can visitors park?
The ‘green’ parking spaces at the Volkswagen Arena stadium are reserved for visitors. The parking fee for one day is € 5.00. You can find more detailed information on parking and a car park will be made available here in the run-up to the IZB.
Is there a shuttle bus?
Shuttle buses will be available on all three days of the IZB:
• Wolfsburg Central Station – Exhibition grounds (return ticket)
• Volkswagen factory - Exhibition grounds (return ticket)*
*Only for Volkswagen staff
The shuttle bus timetable will be made available here in the run-up to the IZB.
Tickets / Entrance
What are the IZB opening hours for visitors?
IZB Opening Hours for Visitors
10th October 2012: 10:00am – 6:00pm
11th October 2012: 10:00am – 6:00pm
12th October 2012: 10:00am – 6:00pm
How much does admission cost?
Day ticket: € 18
Half-day ticket (valid after 1:00pm): € 9
School / university students (valid student ID required): free admission
Given that this event is being held under the patronage of Volkswagen, VW employees can enter the exhibition free of charge upon presentation of their factory ID card.
How and where can I purchase admission tickets?
Admission tickets for the IZB can only be purchased from the box office at the IZB exhibition grounds and are not available in advance.
Please note: Admission tickets are only valid for a one-day visit to the IZB.
How many exhibition halls does the IZB have?
The IZB 2012 has 7 exhibition halls that house the different key areas:
• Electrics | Electronics | Mechatronics
• Assembly and Joining Technology
• Metal and Lightweight Construction | Car Body Manufacturing
• Plastics and Passenger Compartment | Chemical Products | Products from Renewable Resources
• Drive Control | Assemblies | Chassis
• Information Technology
• Production Processes
• Partner Country/Countries
Where can I find taxi stands?
The taxi stand is located opposite the ServiceCenter in Hall 7. This is shown on the Site Plan.
From where does the shuttle bus depart?
The shuttle bus stop can be found in the bus lane next to the Plaza Bridge. This is shown on the Site Plan.
Where can I find food and drink facilities at the IZB?
You can find the IZB catering facilities (restaurants and cafés)…
… in Hall 3
… in Hall 6
… in Hall 7 (see Site Plan)
Is there a cloakroom or somewhere to leave my coat and/or bag?
Cloakrooms are located in the main entrance area (Hall 1) and next to the East Entrance (Hall 5), see Site Plan. You can leave your coats and small bags here at a charge.
Please mark your items. We accept no liability for items left in the cloakroom
How can I find out which exhibitors will be at the IZB?
From approx. two months prior to the beginning of the IZB, you will be able to access our online exhibitor database in order to get a complete overview of the exhibitors taking part. If you cannot wait that long to find out about IZB exhibitors, take a look at our Trade Fair Catalogue 2010!
If you are a registered exhibitor, you will be able to access the online exhibitor database in the password-protected exhibitor area from Winter 2011/2012 onwards.
From where and when can I get hold of a Trade Fair Catalogue for 2012?
The Trade Fair Catalogue for the IZB 2012 can be ordered from the beginning of the IZB, namely 10th October 2012, onwards.
Visitors can purchase the Trade Fair Catalogue from the box office during the IZB for €12.60 (plus applicable German VAT). The Trade Fair Catalogue cannot be pre-purchased or pre-ordered.
In the meantime you can order the Trade Fair Catalogue 2010 online. The catalogue is unfortunately not available in an electronic format.
Where can exibitors park?
Parking spaces for exhibitors are located in close proximity to the IZB exhibition halls and can be found in the BLUE and RED parking zones. These spaces are reserved exclusively for exhibitors and must be booked in advance.
These parking areas contain the only parking spaces available during the IZB, so we recommend that you book your parking space as soon as possible! Exhibitors have the opportunity to book parking space using the corresponding order form (available from spring 2012 onwards).
Ausführliche Information zum Parken sowie einen Parkplan finden Sie im Vorlauf der IZB an dieser Stelle.
Who is the organiser of the IZB?
The responsible agent of the event is Wolfsburg AG and the licensee for the implementation of the event is Messe Berlin GmbH
The MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH (a 100% subsidiary of Messe Berlin GmbH) or a company that it has commissioned will act as the contractual partner for all exhibitors.
Why do I have to apply in order to become an IZB exhibitor?
Given that the IZB is a trade fair solely for supplier companies, only companies offering services and products that correspond to the name, structure and focus of the IZB will be approved as exhibitors. We therefore use a formal application process in which we briefly examine every interested company in order to check whether its portfolio suits the IZB.
How can I join the IZB mailing list?
If you have exhibited at previous IZB events (2001-2010), you are automatically registered in the IZB mailing list. If you would like to join the IZB mailing list, please use our Application Form.
How are stand areas/stands allocated?
After returning your completed registration documents, we will use your individual specifications to plan the allocation of stands. Your position in the halls will be determined according to your specified Key Area.
The allocation of stand areas and the measurement of stand sizes shall be carried out by the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH according to factors determined by the theme of the exhibition and the available exhibition area. Special requests will be taken into consideration where possible.
Once all stands have been allocated, we will automatically inform you of the position of your stand.
What are the cancellation fees?
If an exhibitor cancels his/her participation in the event and his/her stand can be successfully hired out to another party, the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH shall be entitled to claim payment of 25% of the stand hire charged from the original hirer.
The full stand hire must be paid when the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH hires the agreed stand area out to another party but the overall stand area nevertheless decreases as a result of the cancellation/non-participation.
The exhibitor shall be entitled to prove that these costs were not incurred by the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH or that the amount is incorrect. The MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH reserves the right to assert further claims.
How do I pay my invoice for my exhibition stand?
The MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH will send every accepted exhibitor:
1.) An e-mail confirmation of receipt approx. 1 week after having received the registration documents
2.) An advance payment invoice that must be paid by the stipulated due date for payment. This will be sent several weeks after registration (at the beginning of 2012 at the earliest). Please note that the stand may be used for other purposes if the complete hire payment has not been received by the due date for payment at the latest.
3.) A final invoice for all due payments for services following the end of the IZB 2012.
What are the partner countries of the IZB 2012?
The partner countries of the IZB 2012 are Argentina and Brazil.
How is the focus on the partner countries demonstrated at the IZB?
There is a special Partner Countries Hall at the IZB in which the exhibitors are supplier companies from the partner countries. The diverse accompanying programme of events also strongly focuses on the partner countries.
Do all exhibitors from the partner countries have to be in the Partner Countries Hall?
No, it is not compulsory for exhibitors from the partner countries to have stands in the Partner Countries Hall. We do, however, want to especially offer exhibitors from the IZB partner countries the advantages of being located in the Partner Countries Hall, which attracts a lot of attention due to the visitor tour and the focus of the IZB.
Exhibitors from the partner countries can, of course, also have stands in the themed halls. If you wish to do so, please state this in your registration.
Who is the contact for exhibitors from the partner countries?
If you have any questions, please feel free to get in touch with us at any time.
Do exhibitors from the partner countries need a visa?
Exhibitors from Brazil and Argentina do not require a visa for Germany. For more information, please refer to the list of countries and their visa regulations for entry into the Federal Republic of Germany at: http://www.auswaertiges-amt.de/DE/EinreiseUndAufenthalt/StaatenlisteVisumpflicht_node.html
What should exhibitors be aware of when it comes to the design, equipment and fittings of their stands?
Please ensure that you adhere to the technical guidelines listed in the Service Manual and to the construction heights specified when you are allocated your stand.
Exhibitors are required to ensure that their stands are adequately equipped. Stand equipment and fittings must not disturb guests or have an adverse affect on neighbouring stands. Multi-storey stand constructions are not permitted.
Furthermore, official authorisations must be obtained by the exhibitors. Exhibitors are responsible for ensuring that the GEMA (German Society for Musical Performing and Mechanical Reproduction Rights) regulations and the trade, police, health and other legal regulations are adhered to. They must also comply with the “Technical Guidelines”, which in particular contain regulations concerning stand construction and stand design, as well as comprehensive safety regulations.
How can exhibitors find out the right construction height for their stands?
Registered exhibitors will be informed of their permitted construction height alongside their hall and stand number when they are allocated their stands.
Can exhibitors sublet their stands?
Exhibitors are not permitted to exchange their allocated stand with another exhibitor or to partially or fully hire out/transfer their stand to a third party without accordingly arranging this with the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH.
Will surveillance be provided for the exhibition halls and stands?
General surveillance of the halls has been arranged for from 6 days before the opening of the event until 4 days after the end of the event. Exhibitors are, however, solely responsible for the supervision of their exhibition stands.
Exhibitors have the opportunity to book individual stand surveillance for their stands using the corresponding order form (available from spring 2012 onwards).
How are the exhibition halls and stands cleaned?
The detailed cleaning of the aisles shall be arranged by the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH.
Exhibitors are responsible for cleaning their exhibition stands. Exhibitors have the opportunity to book individual stand cleaning for their stands using the corresponding order form (available from spring 2012 onwards).
Am I allowed to distribute advertising material?
All types of advertising may only be used within the stand hired by the exhibitor for the exhibitor’s own company and may only advertise the exhibited goods produced or sold by this company.
All forms of advertising on the exhibition grounds and in the halls/aisles of the IZB 2012 away from the hired stand, e.g. distributing advertising material, hanging up and handing out printed advertising material or samples or marking hall walls, are not permitted. Political advertising is strictly not permitted. Advertising for other companies is also not permitted.
Do stand staff have to be at the stand throughout the entire duration of the IZB?
A representative of the exhibitor must be present at the exhibition stand at all times during the opening hours of the IZB.
Exhibition items must be visibly exhibited at all times during these opening hours and may neither be concealed nor removed without permission from the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH. Exhibition stands may only be cleared after the end of the IZB.
How can I ensure that my exhibits, stand equipment and fittings are kept secure?
We recommend that you take out a suitable insurance policy to avert damages. Valuable items that can be easily removed should be locked away during the night.
Do I need authorisation in order to operate machines and other acoustic/visual devices?
Advertising using loudspeakers, slide shows, film presentations and shows or performances requires written consent from the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH. This also applies to the use of other devices and equipment that can be used to achieve a better advertising effect through use of visual and acoustic means.
In accordance with the requirement of the valid version of the German Copyright Act, as listed in section 15, “Copyright Act”, of the German Civil Code (BGB), authorisation from the German Society for Musical Performing and Mechanical Reproduction Rights (GEMA) must be obtained for all types of reproduction of music.
ServiceManual / Services
What is the Service Manual / Exhibitor Service File and how and when is it sent to registered exhibitors?
The Service Manual / Exhibitor Service File contains everything that exhibitors need to know with regard to service providers, installations, stand construction and design, car park passes and marketing. It additionally contains all required order forms for additional services for your exhibition stand. The statutory building inspection and fire protection regulations and the provisions of the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH are also specified in the Service Manual / Exhibitor Service File.
A link that you can use to access the Service Manual in the password-protected exhibitor area will be automatically sent to you after your binding registration (although in spring 2012 at the earlies
What are the important deadlines for exhibitors?
There is no deadline for registering your exhibition stand.
For additional orders from the Service Manual, please ensure that you comply with the deadlines specified in the Service Manual. An overview will be availible shortly in the password protected area.
Do I need to order a power or water connection for my exhibition stand?
No connections are contained in the hire prices of the exhibition stands. If exhibitors require a power or water connection, they need to order this so that they can operate lights or other electrical devices at their stands. This can be booked using the corresponding order form (available from spring 2012 onwards).
How can exhibitors order services for my appearance at the IZB?
The Service Manual contains a list of all services that you can order for your appearance at the IZB. These services can be ordered directly from the service provider in writing. In order to do so, please use the corresponding order form (available from spring 2012 onwards).
Can exhibitors also book other services in the exhibition grounds during the days of the IZB?
This is only possible in consultation with the service provider in question.
Please get into touch with the contact of the respective service provider and enquire in advance as to whether services can be booked with individual service providers at short notice.
How do I pay invoices for other services?
Invoices from service providers must be paid by the respective stipulated deadline.
How can I order admission vouchers for guests/customers?
Admission vouchers cover a single visit to the IZB and are available at the exhibitor’s expense.
You can order your desired number of these vouchers and we will then send your company an invoice containing a price of 5.00 Euros per voucher used (plus VAT) after the end of the event. Only vouchers that have actually been used will be invoiced.
You will receive a list of the numbers of the used vouchers together with your invoice. Please take a note of the numbers of the vouchers given to your invited clients.
Do our guests/customers have to register if they receive an admission voucher?
Every admission voucher must display the exhibitor’s company stamp. Guests and customers are not required to register their vouchers.
You will receive a list of the numbers of the used vouchers together with your invoice. We suggest that you make a note of the numbers of your customers’ admission vouchers so that you can check these against the list.
When can I start to install/dismantle my stand?
Start of installation: Thursday 4th October 2012, from 8:00am onwards
End of installation: Tuesday 9th October 2012, 12:00pm
No more deliveries are permitted after 12:00pm.
Work within the boundaries of the exhibition stand is possible until 12:00am.
Start of dismantling: Friday 12th October 2012, from 7:00pm onwards
End of dismantling: Tuesday 16th October 2012, 8:00pm
Do I need a vehicle entry permit for the installation/dismantling of my stand?
Vehicles (cars, vans and lorries) that do not have a vehicle entry permit will not be allowed to enter the inner area of the exhibition grounds during the event or during the installation and dismantling periods. The car parks can be accessed as normal throughout the installation and dismantling periods but must be cleared by midnight on 9th October.
If you would like a vehicle entry permit for the inner area of the exhibition grounds, please fill out the corresponding order form in order to book an authorised time slot (available from winter 2011/2012 onwards). Our logistics partner will then allocate you a time slot.
What do I need to be aware of when installing/dismantling my stand?
Please note that forklift trucks, means of transport, etc. must be ordered in advance from the IZB’s freight forwarder. To do so, please submit the corresponding order form (available from spring 2012 onwards).
How can exhibitors arrange delivery of goods to the exhibition grounds by post/courier prior to the start of the IZB?
1.) Please ensure that you use the following delivery address for deliveries from parcel services etc. to your exhibition stand:
c/o Internationale Zuliefererbörse (IZB)
38448 Wolfsburg, Germany
Items sent using parcel services etc. that are not clearly marked with the name of the exhibitor and the hall and stand number cannot be accepted by the ServiceCenter.
If you want to import dutiable goods (customs goods), please ensure that you contact our IZB freight forwarder (contact) in good time before the event.
2.) Deliveries of large packages, pallets, boxes, etc. must be registered with the freight forwarder in good time. You can do so by filling out the corresponding order form (available from spring 2012 onwards).
Can I completely or just partially dismantle or clear my exhibition stand before the official end of the IZB?
No; the exhibition stands may only be cleared after the end of the IZB. If an exhibitor breaks this rule, the MW Messe-, Ausstellungs- und Dienstleistungsgesellschaft Wolfsburg mbH is entitled to claim a contractual penalty following an unsuccessful warning.
Do I need a visa in order to enter Germany?
You can find a list of countries and their visa regulations for entry into the Federal Republic of Germany under the following link:
What do I need to bear in mind?
Please ensure that you apply for your visa in good time. We can provide you with a letter of invitation, which can be used to apply for a visa, on request.
If you require a letter of invitation, please provide us with the following information:
• Surname, first name
• Passport/ID card number
• Passport/ID card valid from ... to ...
• Arrival and departure dates
How can I become a sponsor?
We would be delighted to provide you with an attractive sponsorship offer. To find out more, please contact us at firstname.lastname@example.org
How many free Trade Fair Catalogues are available for each exhibitor?
You can find out how many catalogues you are entitled to below:
Stand area of up to 30m² : 2 catalogues
Stand area of up to 60m2: 4 catalogues
Stand area larger than 60m2: 6 catalogues
What are the IZB opening hours for exhibitors?
IZB Opening Hours for Exhibitors
10th October 2012: 9:00am – 7:00pm
11th October 2012: 9:00am – 7:00pm
12th October 2012: 9:00am – 7:00pm
How many exhibitor passes are registered exhibitors entitled to?
Exhibitors are entitled to the following quantities of exhibitor passes:
- A stand area of up to 12m2 - 2 passes
- For each additional 6m2 - 1 pass
Additional exhibitor passes can be purchased at a price of 20 Euros (plus VAT) by filling out the corresponding order form (available from spring 2012 onwards in the ServiceManual).
How can exhibitors edit their entries in the Trade Fair Catalogue?
Registered exhibitors can edit their free standard entry in the Trade Fair Catalogue in the password-protected Exhibitor Area, as well as entering the contact details that they want to appear in the Trade Fair Catalogue.
An advertisement in the Trade Fair Catalogue can be booked at a charge using the Order Form (available from spring 2012 onwards).
How can exhibitors book a stand photographer?
We would be happy to put you in touch with a stand photographer. To find out more, please contact our press service.
When and where is the Opening Event of the IZB 2012 and how can exhibitors participate?
The Opening Event will take place on 9th October 2012 in the Autostadt in Wolfsburg, Germany.
All exhibitors may name 2 representatives to attend the Opening Event. In order to do so, please use the form in the password-protected exhibitor area.
What advertising materials can exhibitors order for free?
Registered exhibitors can order free IZB labels for letters, IZB flyers, IZB posters (standard A4 size) and large IZB posters (standard A1 size).
These can be booked using the Order Form (available from spring 2012 onwards). We also offer online banners for download in the password-protected Exhibitor Area.
Can I take photographs and record videos without authorisation?
Taking commercial photographs and recording commercial videos on the exhibition grounds and in the halls, in particular of the exhibits and exhibition items, is not permitted.
Password Protected Area
Can I use the IZB logo for my own purposes?
You can download the IZB logo in the password-protected exhibitor area. You are permitted to use the logo as long as you do not change the design of the logo and you adhere to the guidelines specified in the “readme” file.
Is the logo also available in a higher resolution?
We can send you a higher-resolution version of the logo on request. If you would like us to do so, please send your request to email@example.com.
Is the quantity of free advertising material available per exhibitor limited?
Yes, the quantity of free advertising material available to each exhibitor is limited as follows:
Poster (DIN A1): xxx posters
Poster (DIN A4): xxx posters
IZB flyer: xxx flyers
Labels for letters (IZB): xxx sheets (each containing 30 labels)
How can I obtain my login information for the password-protected exhibitor area?
Registered exhibitors will automatically receive their login information and password as soon as the password-protected exhibitor area has been activated, which should occur in spring 2012.
If you have forgotten your password, please use the “Forgotten your password?” function.
If you have completely mislaid your login information, please contact us
How can registered exhibitors log into the password-protected exhibitor area?
You can log into the password-protected exhibitor area by entering your login information and password in the designated fields in the top right-hand corner of the IZB website.&nb
How can exhibitors change their details if they are incorrectly listed in the exhibitor database?
We differentiate between your personal contact details, which we privately store as your company contact (not publicly available), and your company’s master data, which are published in the online exhibitor database. We only publish non-personal data in the online exhibitor database.
You can edit these data and voluntarily add further contact details where applicable.
If you would like to make changes to your master data and/or company name, please contact us by e-mail.
Do I have to obtain accreditation for the IZB 2012?
Accreditation is required in order to participate in the IZB 2012.
Interested parties can find information on accreditation online at www.izb-online.com/press from June 2012 onwards.
Do press representatives receive free admission to the IZB?
Accredited press representatives receive free admission to the exhibition grounds of the IZB 2012 and to the events in the accompanying programme.
Where can press representatives park?
Parking spaces have been reserved for press representatives in the 'green' parking zone at the stadium. You can obtain free parking permits from our Press Team once you have received your accreditation. Here you can find detailed information on parking and a car park plan in the run-up to the IZB.
I am attending the IZB with a camera team. Who do I need to contact?
If you would like to bring a camera team to the IZB, please contact our press team by sending an e-mail to firstname.lastname@example.org
Where can I find the Press Centre?
The Press Centre is located in the main entrance area in Hall 1, as shown on the Site Plan.